Please note, Reef is a luxury home located in a quiet, residential area, and by booking this property, you agree to abide by the following terms and conditions:

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• Strictly No Parties: To maintain the peaceful environment, parties and large gatherings are not permitted.

• No Functions/Events: This property is not suitable for functions, events, or large gatherings.

• No Schoolies: Reef is not available for schoolies groups.

• Responsible Renter: The responsible renter must be 25 years of age or older. Any guests under the age of 25 must be accompanied by a parent or legal guardian.

• No Loud Noise After 10pm: To ensure a quiet and peaceful atmosphere, please refrain from making loud noise after 10pm.

• No Pets: For the comfort of all guests, no pets are allowed on the property.

• No Smoking or Vaping: Smoking and vaping are strictly prohibited at the property.

• No Charcoal Grills: Charcoal grills are not allowed at the property. (There is a family Webber BBQ on the Deck)

• Tidy Condition: The house must be looked after and left tidy at the end of your stay.

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1. Acceptance

These Terms & Conditions (the Agreement) are between REEF ANNA BAY, Anna Bay (ABN 466 4509 6144) (REEF ANNA BAY, we, us) and the guest(s) named in the booking (you, Guest).

By making a booking you accept, on behalf of your entire party, the terms of this Agreement. Please check your confirmation carefully and notify us of any errors within 48 hours of booking. You acknowledge you are responsible for your visitors and children, including any injury or harm that may occur while staying at or visiting the property and its surrounds. Any breach of this Agreement may result in immediate eviction without refund and/or cancellation of your booking.

2. Bookings

2.1 Rates

Rates are in Australian dollars and include GST where applicable. Rates and availability may change at any time. Verbal quotes are estimates only; the written booking confirmation prevails. In rare cases, an increase may be necessary after payment; we will notify you and you may either pay the difference or receive a refund.

2.2 Check-in & Check-out

• Check-in: from 3:00 pm (self check-in; code provided prior to arrival).

• Check-out: by 10:00 am. Late check-out may be available the day before departure but is not guaranteed. Unapproved late departure incurs fees (see Schedule of Costs).

2.3 Minimum Stay

A standard two-night minimum applies. Higher minimums may apply for peak dates.

2.4 Number of Guests

The number of guests staying must not exceed the number stated on the booking unless approved in writing by REEF ANNA BAY.

2.5 Children & Safety

Children are included in the standard rate. The property has stairs, balconies and other features that require supervision. There are no baby gates or stair barriers. Supervision of children—especially near the pool, bath, bathroom, decks, stairs, verandas, balconies, driveways, roadways and any stored chemicals—is the sole responsibility of parents/guardians. No refund will be issued if the property is deemed unsuitable after check-in.

2.6 Minors & Schoolies

REEF ANNA BAY does not accept Schoolies or bookings where the responsible renter is under 25 years. Management may request full names and dates of birth for all guests and may cancel any booking that does not comply.

Note: Payment and cancellation terms appear at Clauses 3 and 4.

3. Payment

(a) You agree to pay fees at the rate and in the manner specified in your booking.

(b) Deposit: 50% at the time of booking. Balance: 50% due 30 days before check-in.

(c) Check-in details will only be supplied once full payment is received.

(d) We accept Visa and Mastercard only.

(e) A $1,000 credit-card pre-authorisation is held as a Security Bond. Valid card details are retained as security. See Clause 7 for bond use and deductions.

4. Cancellations, Re-Schedule & Refunds

4.1 Exclusive Use Bookings

• On day of arrival or after check-in: No cancellations; 100% of the stay is charged.

• 0–30 days before check-in: No refund.

• 31–60 days before check-in: 50% of the deposit amount will be refunded.

• More than 60 days before check-in: Full refund of amounts paid.

Credit card processing fees are non-refundable under all circumstances.
Where a refund applies, any fees charged by payment processors or third-party booking platforms may also be non-refundable.

4.2 Force Majeure & Variations

A booking may be varied or cancelled due to force majeure or external events (e.g., natural disaster, terrorism, political instability) that make it unviable to uphold the booking. We will use best endeavours to offer an alternative of similar value or provide the ability to cancel or change via our system. Compensation is limited to what is set out in this Agreement and the Australian Consumer Law. We are not responsible for incidental expenses you may incur.

4.3 Refund Requests

Refund requests must be made in writing and will be considered after options for remedy or replacement have been exhausted and in accordance with the Competition and Consumer Act 2010 (Cth).

4.4 Compliance with Laws & Restrictions

Guests are responsible for complying with any travel restrictions or public health orders in force at the time of travel.

5. The Property

5.1 Guest Obligations & Permitted Use

You agree:
(a) the responsible renter will be an occupant for the entire stay;
(b) not to sublet or allow unregistered guests to stay;
(c) to comply with all laws and regulations;
(d) to co-operate with management and abide by this Agreement;
(e) to use the property only for personal short-stay accommodation;
(f) to close and lock doors and windows when not present and at check-out; notify us immediately if you cannot secure the property;
(g) not to engage in illegal activity (including online) at the property; we will co-operate with investigations;
(h) not to wear high-heel shoes inside;
(i) not to smoke anywhere on the property;
(j) not to host parties or gatherings without our prior written consent;
(k) no glassware in the pool area at any time;
(l) no pets;
(m) to comply with the Noise & Good Neighbour Policy (Clause 6);
(n) to leave the property as found, returning furniture and styling pieces to original locations; and
(o) not to fix, nail, screw or attach anything to any surface.

5.2 Guest Facilities & Equipment

(a) In an emergency, contact management immediately using the 24-hour number provided.
(b) Complimentary internet is provided but is not guaranteed and may be unavailable without notice.
(c) No motorbikes, dirt bikes, quad bikes, firearms, air rifles or fireworks are permitted on the premises.
(d) Any sporting/leisure equipment supplied must be used responsibly, stored securely and returned in the same condition. Loss or damage is chargeable (see Schedule of Costs) or as invoiced by a third-party supplier. You are responsible for third-party equipment you hire or use; we accept no liability.
(e) If you engage third-party service providers (e.g., caterers, beauticians, massage therapists), you must ensure they understand these Terms and hold appropriate public-liability insurance. We accept no liability for third-party services, including those we may recommend.
(f) Personal property left behind remains your responsibility. You may arrange paid postage/courier or collect in person.
(g) Wildlife (e.g., insects, birds, rodents, snakes, spiders) may be present. This is part of the natural environment; we are not responsible for encounters with wildlife.
(h) We are not liable for failures of services outside our control (e.g., water, electricity, gas, internet). Non-urgent issues may be remedied during or after your stay at management’s discretion.
(i) We may enter the property at reasonable times, with or without notice, to protect or maintain the property. Where practicable, we will provide notice.

5.3 Reviews, Social Media & Communications

(a) We love seeing your memories—please tag @REEF ANNA BAY. Unless you expressly object, we may engage with or repost your public content.
(b) If you share images with us, unless you expressly object, you grant us permission to use them for marketing/promotional purposes.
(c) Testimonials reflect individual experiences and are not guarantees. We aim for every guest to be delighted.
(d) If you experience any issue, you agree to give us the opportunity to resolve it before posting a negative public review that may harm our reputation.
(e) When leaving reviews, please be mindful of obligations under the Competition and Consumer Act 2010 (Cth) and Defamation Act 2005 (NSW) regarding false statements.

6. Noise & Good Neighbour Policy

6.1 Noise

No parties or gatherings without prior written permission. Keep noise indoors after 10:00 pm and before 8:00 am. Excessive noise, amplified music or disturbances are prohibited at all times and may result in eviction without refund. If staff, security or police are required to attend—or we receive credible neighbour complaints—fees apply (see Schedule of Costs). Evidence of a party/function post-stay will incur additional charges.

If a noise complaint is received, guests will receive one formal warning. Failure to comply after the warning will result in the police being called, and a fine will be issued in accordance with the Schedule of Costs and local laws. Continued non-compliance may result in immediate eviction without refund.

6.2 Neighbours

Please treat the property and neighbourhood with care. Disrespectful or disruptive behaviour that interferes with neighbours or traffic flow, or prompts complaints from council, police or neighbours, may result in a fine or eviction. Observe all parking restrictions.

7. Costs, Damages & Security Bond

7.1 Security Bond

A $1,000 refundable security bond is held by credit-card pre-authorisation until inspection after check-out. Repair/replacement costs will be deducted from the bond; any excess may be charged to your card. Remaining funds are typically released within 7 days.

7.2 Reporting & Assessment

(a) Breaches of this Agreement may incur fees (see Schedule of Costs) and other consequences.
(b) Report all damages, breakages or losses immediately. To avoid wrongful charges, please notify us of any pre-existing issues upon check-in.
(c) After final inspection we may deduct applicable fees from the bond and charge any excess to your card at our discretion.

8. Assumption of Risk

You are responsible for damage caused by your negligence. You agree to waive and release, indemnify and hold harmless REEF ANNA BAY and its agents, employees, officers, directors, affiliates and successors from any and all claims, demands, causes of action, damages or liabilities arising from your stay or activities on or off the premises, except where caused by our gross negligence or wilful misconduct. You accept the inherent risks of using the property and facilities (including the pool) and assume responsibility for personal injury, death, or loss/damage to personal property.

9. Limitation of Liability

9.1 Total Liability

To the fullest extent permitted by law (including the Australian Consumer Law), our total aggregate liability under or in connection with this Agreement is limited to the fees paid or payable for your booking and in any event will not exceed the proceeds of our applicable insurance or the fees paid by you—whichever is less.

9.2 Consequential Loss

We are not liable for indirect or consequential loss (including loss of enjoyment, loss of opportunity or loss of revenue) arising from your use of the property, website or information provided.

9.3 Australian Consumer Law

Nothing in this Agreement excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by the Australian Consumer Law that cannot be excluded, restricted or modified.

10. Dispute Resolution

Before commencing proceedings, a party must issue written notice of the dispute. The parties will use best endeavours to resolve the dispute within 21 days via informal discussions or mediation. If unresolved, either party may pursue available remedies. This does not prevent a party from seeking urgent injunctive or declaratory relief or enforcing payment obligations.

11. General

11.1 Severability

If any provision is void or unenforceable, it is severed and the remainder continues in force.

11.2 Entire Agreement & Variations

This Agreement constitutes the entire agreement and supersedes prior communications. Any variation must be agreed in writing.

11.3 Governing Law & Compliance

This Agreement is governed by the laws of New South Wales, and the parties submit to the exclusive jurisdiction of its courts. Guests must comply with local council and state planning laws regarding short-term accommodation. It is a condition of stay that you adhere to these Terms, the House Rules, and complete the Departure Checklist on time.

Schedule of Costs for Damages, Breaches & Services

1. Security Bond (Clause 7.1): $1,000 pre-authorisation.

2. Late Check-out past 10:00 am (unapproved): $50 per hour (or part thereof).

3. Port-a-cot set-up: $50 per stay.

4. Lost keys / Lock-out / Rekeying: $50 service fee plus cost of locksmith/rekeying as required.

5. Linen (soiled/damaged beyond standard cleaning): Replacement cost.

6. Plumbing/Electrical issues caused by Guest misuse: Invoiced cost.

7. Call-out (Management) where issue caused by Guest or failure to follow instructions: $110.

8. Tradesperson Call-out due to Guest misuse/failure to follow instructions: Invoiced cost.

9. Credible Noise Complaint (breach of Clause 6): Warning issued first; subsequent offence $500 fine.

10. Police/Security Attendance: $500 per attendance.

11. Damage to Property/Items (malicious, deliberate or negligent): Repair/Replacement cost.

12. Evidence of Pets (including on furniture/beds): Steam-cleaning and/or repair/replacement at cost.

13. Evidence of Smoking anywhere on the property: $250 plus any additional cleaning/odour removal costs.

14. Extraordinary Cleaning (property left in excessively dirty condition): Cleaning at cost.

15. Sports/Leisure Equipment (loss/damage): Repair/Replacement cost.

House Rules & Departure Checklist (Summary)

House Rules and a Departure Checklist are provided in the digital guide and/or on-site. Key points include: respect neighbours, no parties, pool safety (no glass), no smoking, return items/furniture to original positions, place rubbish in bins provided, and secure the property on departure.

Contact

For assistance during your stay 0493 390 264

We genuinely hope you have a wonderful stay at REEF ANNA BAY.